Return & Refund Policy
At AJ’s Classic Clothing, our mission is to provide high-quality women’s clothing and reliable customer service every step of the way. We want you to feel confident and satisfied with your purchase. If for any reason your order does not meet your expectations, our return and refund process is designed to be simple, smooth, and transparent.
Return Eligibility
We accept returns within 30 days of the delivery date. To be eligible for a return, the item(s) must meet the following conditions:
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Unused, unworn, unwashed, and in original condition
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Returned in the original packaging with all tags attached
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Free from stains, odors, alterations, or damage caused after delivery
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Proof of purchase is required
All eligible returns within the 30-day return window qualify for free return shipping, regardless of the reason for return. Returns requested after the 30-day return window will not be accepted.
Return Method
All returns are handled by mail only. We do not accept in-store returns for online purchases.
Return Shipping Label
For eligible returns that meet our return criteria, return instructions will be provided by our support team.
All eligible returns within 30 days are free of charge. We provide a prepaid return shipping label, and no return shipping costs will be deducted from your refund.
To return an item:
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Securely package the item in its original packaging.
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Follow the return instructions provided by our support team.
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Ship the package using the approved shipping method.
If you need assistance or have misplaced your return instructions, please contact our customer support team.
Restocking Fee
There is no restocking fee for approved returns that meet our return eligibility requirements.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong item, we are here to help. Please follow these steps:
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Take clear photos of the item and packaging
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Contact our customer service team within 7 days of delivery
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Email the photos along with your order number and details to: [email protected]
Claims submitted after 7 days of delivery or without supporting photos may not be eligible for a refund, replacement, or store credit.
Refund Processing
Once we receive and inspect the returned item(s), please allow up to 7 business days for your refund to be processed.
Refunds will be issued to the original payment method used at checkout.
Depending on your financial institution, it may take additional time for the refund to appear in your account.
Non-Returnable Items
For hygiene and safety reasons, the following items may not be eligible for return:
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Items marked as Final Sale
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Gift cards
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Personalized or custom-made products
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Products returned in used, damaged, washed, or altered condition
Shipping Information
Order Processing Time: 1–3 Business Days
Estimated Transit Time: 3–7 Business Days
Total Estimated Delivery Time: 4–10 Business Days
Order Cut-Off Time: 05:00 PM (EST)
Shipping Method: Free Standard Shipping
Shipping Region: United States Only
Contact Information
If you have any questions regarding returns, refunds, or need assistance, please contact us:
AJ’s Classic Clothing
Business Type: Women’s Clothing Store
Business Activity: Retail Sale of Women’s Clothing and Fashion Apparel
Website: https://ajsclassicclothing.com/
Phone: +1 814-838-2643
Email: [email protected]
Physical Address:
2636 W 8th St, Erie, PA 16505, United States
Hours of Operation
Mon–Sat: 10:00 AM – 6:00 PM (EST)
Sun: Closed
We aim to respond to all inquiries within 1-2 business days.